Purchase conditions

Know all the information regarding your shipments, returns and guarantees. Check at a glance our Conditions of Purchase and acquire your items with the maximum confidence and tranquility.

TELEPHONES+34915609884 - +3461641882 - +34636949682
COMMERCIAL REGISTRATIONMADRID, T 35642, F 215, S 8, HM 640600, I / 1

Owner and general conditions of hiring.


The present general terms and conditions of contracting-hereinafter, the GCC-, regulate the conditions of purchase of the different products offered on our website: www.nuevasgalerias.es, de Property of Nuevas Galerias Retail, S.L.U. (now on Nuevas Galerias), Sociedad Española, NIF B87796041, and located at Calle Antonio López, 6-28019 Madrid, Spain. By e-mail: nuevasgalerias@nuevasgalerias.es. aims to provide the general public with the activities it performs, the services it provides and the characteristics of its Products.The Users who make purchases at www.nuevasgalerias.es fully accept the present GCC and will be linked by these, as if they were written at the time of hiring/buying.

“The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly stated otherwise, the prices indicated do not include shipping costs. "

It will be essential to read and accept the GCC, prior to the purchase of any product through www.nuevasgalerias.es

In accordance with current legislation, products may be returned, for whatever reason, within 14 calendar days from receipt of the merchandise by the customer. To do this, the conditions set out in this document must be fulfilled.

Nuevas Galerias Retail S.L.U. reserves the right to modify the GCC at any time and without prior notice. The GCC will always be accessible from the website, so that the user can consult them or print them at any time.

The prices and conditions of sale are purely informative and can be modified in response to market fluctuations. However, the completion of the order by completing the purchase form, implies compliance with the price offered and the general conditions of sale in force at that particular moment, except for a manifest error in the price.

In the event that Nuevas Galerias identifies a manifest error in the price of any of the Products published, they will immediately inform the Customer, as well as carry out the corresponding publication of the rectification thereof through the Website, having the option The Client to reconfirm, through the "My Account" section, his order at the correct price or, failing that, cancel it.

Once the order has been formalized, without any manifest error identified, the purchase of full right shall be understood to be perfected, with all the legal guarantees that protect the acquiring consumer and, from that moment on, the prices and conditions will be contractual and cannot be modified without the Express agreement of both contracting. Castilian will be the language used to formalize the contract. The electronic document in which the contract is formalize will be filed and the user will have access to it in his/her client area. Nuevas Galerias Retail SLU is not responsible for any consequence, damage or injury arising from access to this website, use of the information from it or by access to other subjects on the Internet through the connections with it.

The intellectual property rights over all the elements included in this website, such as non-limiting title, photographs, designs, melodies, applications and others, belong exclusively to Nuevas Galerias Retail SLU. . The access to this website does not imply authorization for its use, being able to derive from such unauthorized use the corresponding civil and/or penal responsibilities.
Any references made on this website to any product, service, process, link, hypertext or any information using the brand, the trade name or the manufacturer or supplier, etc. that are owned by third parties does not constitute or implies endorsement, sponsorship, or recommendation on the part of Nuevas Galerias Retail SLU
As a general rule, the relations with our clients, that are derived from the provision of the services contained in our web, are subject to the legislation and the Spanish jurisdiction


Delivery terms and deadlines.


  •   Delivery times are specified in each product. We cannot guarantee these deadlines, although we try to ensure that the transport companies comply with them whenever possible. In rural populations remote from urban nuclei it is not possible to guarantee in any case the delivery in 24 hours.
  •   The delivery times will depend on the availability of each product, which is indicated in each and every one of the products offered. In orders that include several articles a single shipment will be made and the delivery time will correspond with the article whose delivery time is greater.
  •   The customer will have 72 hours to check the integrity of all the components of the order and to verify that everything is included in the products included. After this 72 hours will be accepted the shipment and will not accept claims for damages or failures with the shipment.
  •   An order will be considered delivered when the customer's delivery receipt is signed. It is in the next 24 hours when the customer must check the products at the reception of The same And expose all the objections that might exist.
  •   In case of receiving a product damaged by the transport it is advisable to contact us within the first 24 hours to be able to claim the incident to the transport company. In the same way it is advisable to record to the transport company:
  •   Express emails: 902 1 22 333
  •   GLS: 902 11 33 00
  •   Seur: 902 10 10 10
  •   You can see everything about shipping costs click Here.
  •   To expedite delivery times we ask the customer to Provide clear, complete direction and within normal delivery schedules. In the so-called What At the date of delivery, the buyer will not appropriate to recepcionarlos, the same will assume all the costs of deposit and storage that originate as a result of this delay, assuming all the damages, losses and profits left to obtain that by such concept they suffer Nuevas Galerias Retail, SLU
  •   In www.nuevasgalerias.es we try to give all the information about your order, in a personal way. So if the order is developed without any delay, Receive Two mails, one order confirmation and another order paid. The following mail Will of order shipped. In turn you will receive a text message to your Mobile Of the transportation agency in the national orders, which will indicate the reference number so you can track your order and the phone number of the destination agency in case you want to arrange an appointment or make any comments to the agency.
  •   For international orders, we will provide Through of mail, the tracking so you can track the order. The product will be shipped through SEUR or GLS.


return conditions.


Have of 14 days counted from the date of receipt of the shipment, to return the product. If you want to make a return you must request it to the mail nuevasgalerias@nuevasgalerias.es, indicating the order number, and the product that you want to return.

Once we receive theThe product/s, we will return the money according to the form of payment that you have used:

  •   If you paid with Card, the subscription will be done in your account in a period of 48 to 72 hours.
  •   If you paid for Paypal, the subscription will be done in your account Paypal.
  •   If the payment you did for Transfer, we will ask you for an account number to make the subscription. Keep in mind that you can move up to 48h until it is reflected in your bank account.
  •   If you paid for Financing, we will proceed to make a total or partial cancellation of the amount financed according to the case.
  •   For all other forms of payment, we will ask you for an account number to make the subscription.

You will only be responsible for the decrease in the value of the goods resulting from a manipulation of The same Different from the necessary to establish its nature, its characteristics or its functioning.

You will find more information about the return process in the Returns and changesSee our Right of withdrawal.

  •   Returns of the following products shall not be accepted, as stipulated in Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General law for the defence of consumers and users and other complementary laws :


  1.         The provision of services, once the service has been fully executed, when the execution has commenced, with prior express consent of the consumer and user and with the acknowledgement by him that he is aware that, once the contract has been completely executed by the employer, he will have lost his right to desist. (e.g. exclusive manufacturing products)
  2.         The supply of goods or the provision of services whose price depends on fluctuations in the financial market which the employer cannot control and which may occur during the period of withdrawal.
  3.         The supply of goods made in accordance with the specifications of the consumer and user or clearly customized, such as any custom made according to the specifications of the customer
  4.         The supply of goods that can deteriorate or expire quickly.
  5.         The provision of goods which are unfit for return for reasons of health or hygiene protection and which by their nature cannot be returned (e.g. pillows, Nordic fillers, sobrecolchones, mattress covers and/or protectors, mattresses, sofas, armchairs and the like).
  6.         The supply of goods that after their delivery and taking into account their nature have been mixed in an inseparable way with other goods.
  •   The buyer has three options when making the return:


  1.         Enviarnoslo Directly to our address, (Nuevas Galerias -c/Antonio López, 6 28019 Madrid-Spain).  This option has no added cost to the customer as the customer Perform The Sending By its means. For orders from the únión European (except Spain) and non-peninsular is the standard method to proceed.
  2.         Through our transportation agency. This service is only valid for national peninsular orders. In this option, the customer is the one who must pay the shipping cost of the returned items, will have a minimum amount of €10 per return, unless the cost of sending the return was greater, in that case the latter will apply this cost to deduct when making the  Refund.
  3.         Return the Articles personandose In our establishment, upon acceptance of the return by www. Nuevasgalerias. (c/Antonio López, 6 28019 Madrid-Spain) This option is free, will instantly return the amount of your purchase
  •   All merchandise must be returned in its packaging and original conditions, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item. Otherwise www.nuevasgalerias.es reserves the right to refuse return.
  •   Once you have received your return request, you will receive the instructions to get it to our facilities in your email. You must send the goods without any delay, within a maximum of 14 days since you communicate your desire to exercise the right.
  •   The costs of transportation caused by the return will be in your charge. You are free to choose and find the agency that best suits your needs or offers you the most competitive rates. 
  •   Once the merchandise is received and verified that it is in perfect condition, the refund of the amount will be processed. We will return you the payment received, discounting the additional expenses resulting from the choice on your part of a mode of delivery different to the less expensive mode of ordinary delivery that we offer. We will make the payment in a maximum period of 30 calendar days since you exercise your right of withdrawal. Until we have received the goods we will be able to withhold the reimbursement.
  •   Return of products with gift or promotion. Full refund (complete pack or item + gift) will be required to be reimbursed. 




  •   The guarantee certificate issued by the manufacturer guarantees the quality of the product covered, in the legally established terms, During a period Minimum Two years from the date of delivery.
  •   Deficiencies caused by negligence, shock, misuse, improper handling, improper voltage, incorrect installation not performed by the authorized service technician where applicable, or materials subject to wear and tear for normal use are not included.
  •   In those incidents that justify the use of the guarantee, the repair, replacement of the article, rebate or refund will be chosen in the legally established terms.
  •   The guarantee will lose its value:
  •   If you modify, alter or replace some of the data in the The same or proof of purchase.
  •   If the identification number and the appliance itself are tampered with or repaired without any knowledge of the technical service.
  •   If you lack the signature or seal of the establishment.
  •   In order to make use of the guarantee within the legal period established of the two years following the delivery of the product, it is essential to present the proof of purchase (sales stub). After this period, and for the assumption that the purchased product has an additional guarantee granted by the manufacturer, the guarantee certificate duly completed must be presented together with the proof of purchase (sales stub).
  •   In general, relations with Our derivative customers The provision of the services contained in our website are subject to Spanish law and jurisdiction.


Applicable law and jurisdiction.


The law applicable in case of dispute or conflict of interpretation of the terms that make up this legal notice, as well as any matter related to the services of the present Portal, will be the Spanish law. For the resolution of any conflict that may arise during the visit to the website or the use of the services that may be offered, new retail galleries and the user agree to submit to the judges and courts of residence of the user , provided that it is located in Spanish territory and acts as a consumer. If not, the submission will be to the courts and tribunals of Madrid, Spain.


This general terms and conditions of purchase have been updated for the last time on July 1, 2018.


No products

To be determined Shipping
0,00 € Total

Check out