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To We summarize the most frequently asked questions related to our online shop www.nuevasgalerias.es . Yes Still So do not answer your questions, please contact us at Through of our mail. nuevasgalerias@nuevasgalerias.es or calling us at 91 560 98 84.

 

 

What forms of payment can I use?

 

Spain

  • Card payment, all transactions made directly on our web platform are from the Maximum segurad Thanks to the Maximum Security SSL protocol Through external payment platform redsys Directly connected to the customer's bank and the fastest to process orders. For security, your bank will send you a code to the phone to finish the payment. Supported cards: Visa, Mastercard American Express, Iupay And Discover.

 

 

  • Payment through Paypal. Shop quietly with Paypal On our website
  • Payment by bank transfer or entry into account. Benefit from a discount of 2.00% in the total order. Indicating in the concept the order number and customer name. 
    • Owner: New Galerias retail SL.
    • Banco Popular (Santander Group)
    • IBAN: ES85 0075 0898 4106 0263 4704.
    • Bank Identification Code (BIC): POPUESMM.
    • Transfers from different entities can take up to two business days (no weekends or holidays) to arrive, according to banking regulations. We keep transfer orders active for four calendar days. Past that Time, if payment has not been confirmed, the order will be automatically cancelled.
  • Pay by phone: If you do not have a secure card on the Internet, choose this option. We'll call your cell phone. To proceed with payment, You will only have to provide us with the 16 digits of the card and the expiration date of The same. There's no need for secret numbers or any other information. That simple. We will send you a provisional proof of the transaction and the original will be sent to you with the order. Supported cards: Visa, Mastercard y American Express.

  

  • Funding: Payment with SeQura, Can Pay in 3, 6 or 12 instalments. Immediately, without paperwork and with only a small fixed cost per fee. All you need is your ID number and mobile. There is no need to send any proof of income or payroll. The answer is Immediate. Choose Fractions your payment with SeQura When you place the order and pay at the moment Only the first instalment, get your order. The rest of Payments They will automatically load on your card every 30 days. In addition You can pay the total of your order when you want without additional costs. For returns with the option fraction your Shopping Funding costs will not be reimbursed.

European Union

  • Card payment, all transactions made directly on our web platform are from the Maximum segurad Thanks to the Maximum Security SSL protocol Through external payment platform redsys Directly connected to the customer's bank and the fastest to process orders. For security, your bank will send you a code to the phone to finish the Payment. Cards Admitted: Visa, Mastercard American Express, Iupay And Discover.

   

  • Payment through Paypal. Shop quietly with Paypal On our website
  • Payment by bank transfer or entry into account. Benefit from a discount of 2.00% in the total order. Indicating in the concept the order number and customer name. 
    • Owner: New Galerias retail SL.
    • Banco Popular (Santander Group)
    • IBAN: ES85 0075 0898 4106 0263 4704.
    • Bank Identification Code (BIC): POPUESMM.
    • Transfers from different entities can take up to two business days (no weekends or holidays) to arrive, according to banking regulations. We keep transfer orders active for four calendar days. After that time, if the payment has not been confirmed, the order will be automatically cancelled.

 

 

Are there shipping costs?

Spain and PORTUGAL

  • All peninsular shipments are free from €85, for the Balearic Islands and the Canary Islands the cost of shipments is calculated directly by the web based on the weight and volume of the products you have purchased, the price is indicated on the shopping cart.

European Union

  • All our Order They are delivered by SEUR, GLS or by group companies. The cost of the shipments is calculated directly by the web based on the weight and volume of the products you have purchased, the price is indicated on the shopping cart.

 

 

Delivery times?

 

Spain and PORTUGAL

 

  • Delivery times range from 24 to 72 hours at customer's option. These deadlines are not binding because it is not up to us, but to transport companies. In rural populations remote from urban nuclei it is not possible to guarantee in any case the delivery in 24 hours.
  • Orders made on holiday and holidays or Monday through Friday after 14 pm will be processed on the next business day. The Days Of delivery are from Monday to Friday excluding holidays, therefore, a 24-hour request made on a Friday before 14 pm, will be delivered on Monday.
  • The delivery times will depend on the availability of each product, which is indicated in each and every one of the products offered. In orders that include several articles a single shipment will be made and the delivery time will correspond with the article whose delivery time is greater.
  • Once the order has been received, if the delivery time is going to be greater than 8 days, we will contact the customer, to give the exact time, and give you the opportunity to accept the deadline or reject the order, completely return the amount paid in case you do not AC Eptase.

European Union

 

  • The Delivery times range between 3 and 5 days. These deadlines are not binding because it is not up to us, but to transport companies.
  • Orders made on holiday and holidays in Spain, or from Monday to Friday after 14 pm will be processed on the next business day. The Days Of delivery are from Monday to Friday excluding holidays.
  • The delivery times will depend on the availability of each product, which is indicated in each and every one of the products offered. In orders that include several articles a single shipment will be made and the delivery time will correspond with the article whose delivery time is greater.
  • Once the order has been received, if the delivery time is going to be greater than 8 days, we will contact the customer, to give the exact time, and give you the opportunity to accept the deadline or reject the order, completely return the amount paid in case you do not AC Eptase.

 

 

 

How do I track the order?

In www.nuevasgalerias.es we try to give all the information about your order, in a personal way. So if the order is developed without any delay, Receive Two mails, one order confirmation and another order paid. The following mail Will of order shipped. In turn you will receive a text message to your Mobile Of the transportation agency in the national orders, which will indicate the reference number so you can track your order and the phone number of the destination agency in case you want to arrange an appointment or make any comments to the agency.

For international orders, we will provide Through of mail, the tracking so you can track the order. The product will be shipped through SEUR or GLS.

 

    

 

 

 

 

Can I return the purchase?

 

Yes. If you are not satisfied, you can return the purchase to us, you have 14 days to communicate your desire to return your purchase, we will only abonára return shipping costs for But Information please refer to our conditions in the right of withdrawal section.

 

Exceptions to the right of withdrawal:

Contracts for the supply of products made according to the specifications of the consumer and user or clearly personalized, or which, by their nature (sofas, custom products, armchairs, mattresses, mattress covers/protectors, sobrecolchones or pillows), may not be returned.

 

 

 

My product has not come to me in perfect condition

You only have to communicate it to Through By Mail nuevasgalerias@nuevasgalerias.es, within 14 Days Following your reception. We pick up the product and send you another same in perfect condition, no cost to you, In addition Of the corresponding apologies, since our products are of quality and have to be shipped in perfect condition.

 

What is the guarantee of my purchase?

 

The guarantee certificate issued by the manufacturer guarantees the quality of the product During a period Minimum Two years from the date of delivery. In some cases such as Bandalux products or Duvedecor, the warranty is higher.

Have of the Seal Golden Ekomi, that assumes that But 98% of our clients have given us a 5-star rating.

 

Our biggest guarantee is the word of mouth of our customers, we are not a new company.

We have been advising our clients since 1963.

More than 50 years learning from the needs of our customers and giving them solutions in the most professional way possible.

 

 

 

Do you work with more brands?

Yes, we work with But of 60 suppliers, of the best brands in our country. No However We wanted to present on our website, the highest quality brands on the market. To provide a perfect service to our customer.

 

 


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